FAQ

How Do I Contact Support?

There are several ways to get in touch with the Real Muzic team.

First, if you are a client and this is an issue related to your song, contact your engineer that was issued to you when you first ordered. If it’s a design issue, please contact your designer directly. If it’s anything else that you ordered, you can message anyone with a verified blue badge next to their name anywhere on our site. For a faster response, go to the help tab, and click Contact Us, then message one of our support team members listed on that page.   Not everything turns out perfect the first time and the fastest path to a great outcome is clear and direct feedback! If you have yet to order anything and you need help, you may still contact one of our support members with a blue verified badge.

Are There Any Long-Term Contracts?

Real Muzic never has a contract!

If you sign up for a monthly plan, you’ll be billed monthly and can cancel anytime.

If you purchase a one time service, then of course you’re not obligated to anything.

Do You Give Refunds?

We give you a 24 hour window for cancelling your order, and receive a refund. After that 24 hours, there will not be an option for a refund. This is because our staff starts working on your order within hours of you placing the order, and their time is valuable. If you purchased a subscription, you have 3 days to cancel and request a refund, after that, there will be no refunds issued.

What Type Of Music Do You Mix & Master?

We work on all types of music! Yes that’s correct. We work with EVERY genre,  its sub-genres, and in any language! Our professional engineers and producers have been at work mixing and mastering for over 20 years.

What Type Of Graphics Do You Design?

Anything and everything. From logos, to album covers, to social media templates. There isn’t anything we can’t do.

When I Order Custom Instrumentals/Beats Do I Own Exclusive Rights?

Yes you do. Once you get with our producers, and the instrumental is to your liking, we will send you a contract stating your exclusive rights ownership. You will own the instrumental 100%.

What Stores Does Real Muzic Distribute Music To And Where In The World Are They Available?

Your music will be available in every country that supports each platform. We will always add more stores as they become available. The list of stores we currently offer, are available below.

  • Spotify
  • iTunes
  • Apple Music
  • Amazon.com
  • Google Play
  • Deezer
  • YouTube Music
  • Pandora
  • ClaroMusica
  • Saavn
  • TIDAL
  • iHeartRadio
  • Napster

More stores can be added at your request. These are the stores we will automatically distribute to.

What Do The Blue Badges Next To Some Users Name Mean?

Blue badges are given to staff members only. Such as, our engineers, producers, graphic designers, and administration team. DO NOT reply to anyone without a badge asking for personal information. If this occurs, please report it to us.

Do You Have A Phone Number If We Want To Call?

Yes we do. You are welcome to call any time at: 1 (800) 635-6336

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